Ecommerce Industry
Our Solution
Atopsol’s ecommerce virtual assistants streamline operations for DTC brands and Shopify stores, tackling everything from customer service to inventory chaos.
How an Ecommerce VA Supports You
- Order Processing (refunds, exchanges, tracking updates)
- Customer Support (live chat, email, returns management)
- Inventory Sync (multi-platform stock updates)
- Product Listings (SEO-optimized titles/descriptions)
- Review Management (feedback collection, responses)
Tools We Use
- Platforms: Shopify, WooCommerce, Amazon Seller Central
- Helpdesk: Gorgias, Zendesk
- Inventory: TradeGecko, Ordoro
Key Services:
Order & Inventory Management
- Real-time processing of 300+ daily orders across Shopify/Amazon with automated stock alerts and supplier communication to prevent overselling.
Customer Experience Optimization
- Bilingual (English/Spanish) support for returns, exchanges, and inquiries via email/chat - maintaining 95%+ satisfaction scores during peak seasons.
Listing & Promotion Support
- SEO-optimized product uploads with enhanced A+ content and daily deal monitoring (Lightning Deals, coupons).
Safe Shopping Experiences Built on Trust
- We ensure secure, PCI-compliant payments with fraud screening and privacy compliance, keeping customer data safe and checkout smooth.
FAQ:
Yes – complex SKUs, bundles, and subscription boxes supported.
*1 hour for urgent (order issues), 4 hours for general questions – 24/7 coverage.*
Yes – we document all transactions and help prepare Amazon/Walmart appeal cases.
Weekly training on Shopify/Amazon policy updates and algorithm shifts.
Yes – ShipBob, Deliverr, and custom warehouse integrations.
Weekly reports on bestsellers, return reasons, and customer demographics.
What Our Clients Say
"Our VA team processes 1,200 Black Friday orders flawlessly - zero customer complaints during 300% volume spikes."
Nino Ciappina
GM, Walmart Marketplace"They reduced our 'Where's my order?' tickets by 65% through proactive tracking updates."
Yazan Elayyan
CEO, Majestic Hoops (Amazon)"When our Shopify store was hit by a credential-stuffing attack, Atopsol's team secured 237 compromised accounts within 90 minutes - no chargebacks occurred."
